1. Overview
At CogniveaGPT, we are committed to protecting your privacy and maintaining your trust. This Privacy Policy outlines how we collect, use, disclose, and safeguard information in connection with our website (https://cogniveagpt.com), API services, and platform features. By using our services, you consent to the practices described in this policy.
2. Information We Do Not Collect or Store
CogniveaGPT is designed with privacy and data minimization in mind.
- We do not store the content of your uploaded documents, images, or text inputs submitted through our API.
- We do not retain analysis results, responses, or any derived output beyond the processing session.
- We do not train our models on customer data or use it to improve our algorithms unless you are part of a signed enterprise agreement with data-sharing terms.
- We do not track or inspect the semantics of your content unless explicit diagnostics are enabled for support or debugging purposes.
All inference requests are processed in-memory, and discarded immediately after a response is generated.
3. Information We May Collect
While we avoid collecting sensitive content, we do gather minimal technical metadata to maintain performance and ensure system integrity.
This may include:
- Timestamped API request metadata
- Token usage counts per model
- User identifiers such as API key, workspace ID, and email address
- System-level diagnostics, such as error codes or latency logs
This information is anonymized where possible, used solely for system monitoring, and is never shared or sold.
4. Cookies and Web Analytics
CogniveaGPT uses essential cookies only to support session persistence (e.g., login, dashboard preferences).
We do not use third-party advertising trackers, fingerprinting scripts, or behavioral profiling tools. Optional analytics (e.g., basic visit counts) may be captured via privacy-conscious platforms that do not identify individual users.
You may disable cookies in your browser settings without affecting the availability of most services.
5. Communications and Contact Forms
If you contact us via a form, email, or support request, we may retain the submitted data (e.g., name, email, message content) only for the purpose of responding to your inquiry.
We do not subscribe users to unsolicited marketing or share their contact details with third parties.
For official support tickets, we may request:
- Workspace ID
- Request payload (voluntarily)
- Screenshot or error description
This data is used only to reproduce and resolve your issue, and is removed after resolution unless otherwise required.
6. Data Security
We implement technical and organizational safeguards to protect information:
- All network traffic is encrypted via TLS 1.3 or higher
- All inference infrastructure is stateless and container-isolated
- No raw content is ever persisted to disk or stored in logs
- Access to operational systems is restricted via IAM roles and MFA enforcement
However, no transmission over the Internet is 100% secure, and users are encouraged to avoid including personally identifiable or confidential information in prompts unless necessary.
7. Data Residency and Processing
CogniveaGPT processes all requests within secure cloud infrastructure located in certified data centers. We do not knowingly transfer or replicate user data across jurisdictions.
We do not act as a data controller under GDPR, CCPA, or similar laws. We operate solely as a stateless processor, and your software or platform is responsible for compliance with applicable data governance policies.
8. Third-Party Tools and Integrations
Some users may access CogniveaGPT via third-party platforms, SDKs, or integrations. We are not responsible for how those platforms store, secure, or use your data once it leaves our infrastructure.
Please consult the privacy policies of those services for more information.
9. Children’s Privacy
CogniveaGPT is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted data to our system, please contact us immediately.
10. Your Rights
You may:
- Request deletion of account metadata (e.g., API key, workspace ID)
- Request a summary of any metadata associated with your usage
- Request that support-related correspondence be deleted after resolution
To exercise any of these rights, email us at cogniveagpt@gmail.com. We aim to respond within 14 business days.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify users via dashboard alerts or email notices. Continued use of the platform constitutes acceptance of the updated terms.
12. Contact Us
If you have questions, concerns, or require clarification about this Privacy Policy, please contact:
Email: cogniveagpt@gmail.com
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT-4)