Support & Help Center

Dedicated Assistance for Every Step of Your AI Journey

At CogniveaGPT, we understand the importance of reliable support when working with advanced AI tools. Whether you’re a solo developer integrating our API, a data team deploying multi-agent systems, or an enterprise embedding Cognivea into your operations — our support infrastructure is designed to guide you from initial setup to advanced optimization.

🟢 General Contact Form

Have a question, comment, or want to collaborate with us?

We’re here to assist you. If you’d like to reach out to the CogniveaGPT team for general inquiries—whether it’s feedback, partnership opportunities, media contact, or anything else—please use this form. We only require a few basic details to get back to you promptly.

Please provide the following information:

  • Full Name

  • Phone Number (optional)

  • Email Address

  • Message or Reason for Contact

Once we receive your message, our team will review it and get back to you within 24–48 business hours.

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🔧 Technical Support Request Form

Experiencing a technical issue, unexpected model output, or tool malfunction?

To provide effective support, we require detailed technical information to help us reproduce and diagnose your issue accurately. This form is designed for developers, API users, and enterprise clients who need specialized assistance with our platform or services.

Please include the following information:

  • Workspace or Organization ID

  • Full Request or Session ID

  • Timestamp and Timezone of the issue

  • Model Version used

Important Notice: All submitted information will be handled securely and confidentially. We do not retain or reuse your data without your explicit consent. This data is used solely for troubleshooting and support purposes.

Our engineering team will prioritize reproducible issues and respond as quickly as possible.

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Frequently Asked Questions

1. What happens to the data I send to CogniveaGPT?

All data transmitted to our API is encrypted in transit and at rest. We do not store or retain user inputs or outputs unless you explicitly opt in to session persistence (e.g., in debug mode). CogniveaGPT is designed for stateless processing by default.

  • Your content is never used for training our models.

  • No document content is indexed or shared across requests.

  • We comply with GDPR, CCPA, and enterprise-specific privacy mandates.

  • Data deletion requests are honored upon formal submission.

2. How do I reset or rotate my API key?

From the Dashboard > API Settings, click «Regenerate Key». Your old key will be immediately revoked, and a new secure key issued. Remember to update all systems using the previous key.

3. Why does my request return incomplete or cut-off outputs?

This typically occurs when the max_tokens parameter is too low or the context window is exceeded. Also verify tool execution delays or stream buffer constraints in your SDK.

4. Can I use the API without a frontend or interface?

Yes, the CogniveaGPT API is fully backend-compatible and can be invoked via CLI, REST clients, serverless functions, or custom agents.

5. How do I use the streaming feature?

You can enable real-time responses by setting stream: true in your API call. We support Server-Sent Events (SSE) and WebSocket protocols with interrupt and resume capabilities.

6. What if the model gives inconsistent or biased outputs?

Use output filters, temperature tuning, and role conditioning. If the issue persists, include the request ID when contacting support. Feedback on model behavior helps us improve output alignment.

7. Can CogniveaGPT be deployed on-premise or in a private cloud?

For enterprise-level use cases requiring air-gapped environments, we offer dedicated deployments and containerized versions of our inference engine.

8. How can I ensure uptime and SLA compliance?

Premium accounts include uptime monitoring, priority routing, and fallback failovers. System status is publicly available, and real-time alerts are configurable via webhook.

Transparency and Trust

We maintain a zero data retention policy for non-persistent API interactions. Our commitment to data privacy and AI governance is reflected in every layer of the platform—from model architecture to logging policy. External audits are conducted quarterly.

We don’t just offer AI. We offer AI you can trust.

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